USAL's best efforts are made to ship all orders the same day that we receive them (unless otherwise noted). To expedite same day shipment, orders must be received by 12:00 Noon Central Standard Time. A 21 business
day lead time for special label or special production. Additional extended lead times may be required for special products or for specific accounts' needs.

Freight Charges: All freight costs will be incurred by buyer unless other arrangements have been made.

Freight Carriers: Due to corporate agreements, USA LABORATORIES, INC. has preferred carriers that it uses. If you have a preferred freight carrier, please inform us at time of ordering and include a phone number and contact person.

What is your return policy?

RETURN POLICY

RETURNS OR EXCHANGES WILL ONLY BE ACCEPTED UNDER THE FOLLOWING CONDITIONS:

1) NO returns without prior authorization number.

2) No returns may be made after 30 days.

3) Returns or exchanges must be shipped prepaid.

4) Returns other than for defects will be assessed a 15% restocking fee.

5) Returns or exchanges must be free of all price stickers, handwritten prices or physical damage. Defaced products will be considered nonstockable.

6) No returns accepted on special label, private label, special production or closeout items.

USA LABORATORIES, INC. will NOT accept any merchandise returned that does not follow the above guidelines. Please make all claims through the carrier. Buyer's failure to give notice of claim within seven (7) days after receipt of said product shall constitute a waiver by buyer of all claims.

UNDER NO CIRCUMSTANCES WILL USA LABORATORIES, INC. OR ITS AFFILIATES ACCEPT ANY MERCHANDISE WITHOUT PRIOR RETURN AUTHORIZATION.

USAL's best efforts are made to ship all orders the same day that we receive them (unless otherwise noted). To expedite same day shipment, orders must be received by 12:00 Noon Central Standard Time. A 21 business day lead time for special label or special production. Additional extended lead times may be required for special products or for specific accounts' needs.

Freight Charges: All freight costs will be incurred by buyer unless other arrangements have been made.

Freight Carriers: Due to corporate agreements, USA LABORATORIES, INC. has preferred carriers that it uses. If you have a preferred freight carrier, please inform us at time of ordering and include a phone number and contact person.